30-Day Window
Eligible return and exchange requests should be started within 30 days.
FestivaNest Returns Guide
Returns & Exchanges
Plans can change, colors may feel different in person, or a celebration may need another direction. FestivaNest offers free returns and exchanges within 30 days for eligible purchases, with 24/7 support available when you need help.
Return Basics
A Clear 30-Day Window
FestivaNest offers free returns and exchanges within 30 days for eligible purchases. This gives customers added flexibility when preparing for birthdays, weddings, showers, festivals, milestones, seasonal gatherings, and other special occasions.
If an item is not right for your celebration, begin the return or exchange process within the 30-day window and keep your order information available. Our support team can help you understand the next steps for the items involved.
Keeping products and their packaging in good condition until you are certain they suit your plans can make the return or exchange process easier to review and manage.
More flexibility for the moments when your celebration plan changes.
Our Return Promise
What You Can Expect
Our return and exchange experience is designed around straightforward guidance, a clear time window, and support that remains available throughout the process.
Free Returns
FestivaNest offers free returns for eligible purchases during the applicable 30-day period.
Free Exchanges
Eligible exchanges are also available free of charge within the same 30-day window.
Order-Based Help
Providing your order details helps support understand which purchase and products need attention.
Product Care
Keeping items and packaging in good condition can help make a return or exchange easier to review.
24/7 Support
FestivaNest customer support is available around the clock for return and exchange questions.
Prepare Your Request
Make the Process Easier
A little preparation can help support understand your return or exchange more quickly. Keep the information connected to the order together and describe clearly what you need help with.
Locate Your Order
Have the relevant order information ready so support can identify the purchase you are referring to.
Identify the Item
Be clear about which product or products you want to return or exchange and what outcome you are seeking.
Keep Details Together
Retaining product packaging and related order information can make it easier to review the request accurately.
Follow the Guidance
Once your request is reviewed, follow the return or exchange instructions provided for the specific order.
Exchange Guidance
When Another Option Fits Better
An exchange can be useful when your celebration still needs the item category, but another option would suit the theme, setup, quantity, or overall plan more effectively.
Start within 30 days
Eligible exchange requests should be initiated during the same 30-day period.
Explain what needs changing
Tell support which item is involved and what you would like to change about the order.
Keep the item protected
Until the exchange is resolved, keep the product and its packaging in good condition where practical.
Plan around your event date
If your celebration is approaching, begin the exchange request as early as possible so timing can be considered.
Return Process
Four Simple Stages
The exact handling of a request can depend on the order, but these four stages explain the general path from identifying an issue to completing the next step.
Review
Confirm the order, the product involved, and whether you are seeking a return or an exchange.
Request
Reach out within the 30-day window with the relevant information so support can review the situation.
Guidance
Follow the instructions provided for the specific return or exchange connected to your order.
Resolution
Complete the instructed steps so the eligible return or exchange can move toward resolution.
FestivaNest provides free returns and exchanges within 30 days for eligible purchases. Because individual order circumstances can differ, support can provide the most relevant next-step guidance for your specific request.
Return & Exchange Support
Need Help With Your Request?
FestivaNest support is available 24/7. If you need assistance with a return or exchange, include your order details and explain which product needs attention so the request can be understood as clearly as possible.
Contact FestivaNest