30-Day Requests
Eligible return and exchange requests should be started within 30 days.
FestivaNest Refund Guide
Refund Policy
We want you to shop for your celebration with confidence. FestivaNest offers free returns and exchanges within 30 days for eligible purchases, with refund support available when a return is approved.
Return Eligibility
A Clear 30-Day Return Window
FestivaNest accepts eligible return and exchange requests within 30 days. If an item does not work for your celebration, begin your request during this period so our support team can review the order and guide you through the next step.
Items should be kept in good condition and, where practical, returned with their original packaging, accessories, components, and included materials. Please avoid unnecessary use or damage once you decide that an item may need to be returned.
Return eligibility can depend on the condition of the item and the circumstances of the request. Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer-protection law.
Start eligible return or exchange requests within 30 days and keep the product in good condition.
Refunds & Exchanges
What You Can Expect
FestivaNest keeps the core return process simple: eligible returns and exchanges are free within the 30-day period, and approved refunds are returned through the original payment method.
Free Returns
FestivaNest does not charge a return fee for eligible returns handled under this policy.
Free Exchanges
Eligible exchanges are also available free of charge during the same 30-day period.
Original Payment Method
When a refund is approved, it is issued back to the original payment method used for the purchase.
Processing Time
After FestivaNest issues an approved refund, your bank or payment provider may require additional time before the credit appears.
24/7 Assistance
Customer support is available 24/7 if you need help understanding the status of a return, exchange, or refund.
Damaged, Incorrect, or Incomplete Orders
When Something Arrives Wrong
If your order arrives damaged, incorrect, incomplete, or otherwise different from what you reasonably expected, let FestivaNest know as soon as possible so the order can be reviewed and the appropriate solution can be considered.
Check the Order
Compare the items received with your order information and identify exactly what appears damaged, missing, or incorrect.
Keep the Packaging
Keep the item, packaging, labels, accessories, and included materials available while the issue is being reviewed.
Describe the Problem
Provide clear order details and explain what happened so support can understand which product and issue require attention.
Follow the Resolution
Depending on the circumstances, the appropriate outcome may involve a return, exchange, replacement, refund, or other suitable resolution.
Before Returning an Item
Prepare Your Return Carefully
A well-prepared return helps protect the product and makes it easier to match the returned item with the correct order and request.
Keep your order details
Have the relevant order information available so support can identify the purchase and the item involved.
Include the complete item
Where practical, keep accessories, components, manuals, packaging, and other materials that arrived with the product together.
Protect the product
Package the item carefully so it is not unnecessarily damaged while following the return instructions provided for the order.
Do not send items without guidance
Start the return request first and follow the instructions supplied for that order rather than sending an item to the business address without authorization.
Refund Process
From Request to Resolution
Individual circumstances can vary, but eligible return and refund requests generally move through these four stages.
Request
Start the return, exchange, or refund request within 30 days and provide the relevant order and product information.
Review
FestivaNest reviews the request, the order circumstances, and any information needed to determine the appropriate next step.
Return
If a return is required, follow the provided instructions and send the eligible item back as directed.
Refund
Once the return is received and approved, any applicable refund is issued to the original payment method.
Promotional discounts reduce the amount actually paid for an eligible item. When a refund is approved, the refund reflects the applicable amount paid for the returned item rather than a higher pre-discount price. If your payment provider takes additional time to post an issued refund, that timing is controlled by the provider.
Refund, Return & Exchange Support
Need Help With a Refund?
FestivaNest customer support is available 24/7. Include your order details, the item involved, and a clear description of the return, exchange, damage, delivery, or refund issue so the request can be reviewed efficiently.
Contact FestivaNest